Duty of Candour

Candour means Frankness, Openness and Honesty

The Practice policy is to act in an open and transparent way with clear, honest and effective communication with patients and their families and carers throughout their care and treatment. this includes informing patients in a timely manner if things go wrong.


Our aims:

  • Acknowledge, apologise and explain if things go wrong
  • Carry out investigations into incidents affecting patient safety
  • Provide support for those involved in the incident, both patients and staff, to help them cope with physical and emotional impact
  • Reassure patients, families and carers that the lessons learned will prevent any safety incidents happening in the future.


Contact Us

Rock Court Surgery
4 Crystal Close
Old Swan
L13 2GA
Tel: Tel: 0151 228 0672
Fax: Fax: 0151 228 0298