Candour means Frankness, Openness and Honesty
The Practice policy is to act in an open and transparent way with clear, honest and effective communication with patients and their families and carers throughout their care and treatment. this includes informing patients in a timely manner if things go wrong.
- Acknowledge, apologise and explain if things go wrong
- Carry out investigations into incidents affecting patient safety
- Provide support for those involved in the incident, both patients and staff, to help them cope with physical and emotional impact
- Reassure patients, families and carers that the lessons learned will prevent any safety incidents happening in the future.