Rock Court Surgery

4 Crystal Close, Old Swan, Liverpool, L13 2GA
Dr Paul J Sherwood (Male) || Dr David R Ball (Male)

Complaints and Concerns

The Practice has a complaints procedure that is in line with the NHS system for complaints and meets national guidelines.

How to complain

The Practice hopes that most problems can be dealt with easily and quickly when they happen, with the person concerned. Please ask at reception for a complaints slip or please put your complaint in writing to the Practice Manager:

Jenny Hancox

What we will do

If it is not possible to deal with your complaint immediately we will acknowledge the complaint within 3 working days. We will aim to find out what happened and discuss the problem with you.

Please note that we have a strict rule about patient confidentiality. If you are complaining on behalf of someone else you must have full signed consent from the person involved.

We trust that if you make a complaint you will use our practice complaints procedure as the practice believes that this will give the best chance of putting what has happened right and give us the opportunity to improve our services.

However you may wish to contact NHS England who will deal with your complaint, this is your decision.

To contact NHS England:

  • Telephone – 0300 311 2233
  • Or email – England.contactus@nhs.net
A detailed copy of the complaints procedure is available upon request.