Rock Court Surgery

4 Crystal Close, Old Swan, Liverpool, L13 2GA
Dr Paul J Sherwood (Male) || Dr David R Ball (Male)

Information

Patients have the right to

  • Be registered with a GP
  • Be offered a health check
  • Receive emergency care at any time
  • Receive appropriate drugs and medicines
  • Be offered for a specialist opinion where appropriate
  • Choose whether or not to take part in medical research of student training

Patients have responsibilities to

  • Try where ever possible to use our services within the resources available
  • Cancel a pre-booked appointment
  • Not be violent or display abusive behaviour
  • Maintain a good relationship with the practice

Violent Patients

In the rare instances when patient are removed from our list for aggressive or violent behaviour against us or on our premises, we shall share details of the patient and the violent act with other health and welfare agencies insofar as it is necessary to protect other health and welfare agency staff.

Access to medical records

Doctors, nurse and other health professionals need access to your records, but this is strictly on a need to know basis and would only include those involve with your treatment. All staff employed by the NHS work to a Code of Conduct for handling personal information.